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apr. 18

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  • A summary of the different changes since versions 2.0 Desk UI ---------- **New features** * One-shot call invitations * invite your customer or your technical contact for a remote support call via sms or e-mail * simply accept the invitation by clicking on the invitation link * Insights * Detailed log of the client actions * Message template repository supporting multiple languages * GDPR/privacy consent form that will pop-up on the app (when starting a call) * Feedback/Net Promotor Score form that will pop-up on the app (when finishing a call) * Reset password template * SMS or email contents for call invitations * Security * Add possibility to enable 2FA authentication ( configurable by role) * Configure password validation rules according to your security policies * Users will be locked upon repetitive failed logins * Audit trail * Integrate with your Single Sign On infrastructure * General * Possibility to disable video recording or picture storage, for strict privacy protection **Enhancements** * Styling enhancements * Aligned Desktop chat with Web App chat * Media library * Added a "public" media concept in the media library (currently media is always private) * Call Invite * Always visible * Add possibility to select language of the invite mail * Add a contact dropdown list to the Call Invite dialog * User Invite * Add possibility to select a role * Insights * Only show history tab if there is history * Added possibility to select a custom period * Security * Reset Password mail can be customized by means of language specific templates * General * Enhanced : Audio enable/disable * Hide login screen when establishing connection through a SMS or e-mail call invite * The default support desktop annotation start mode is now the "red dot" pointer * Theming: Add Reset-to-defaults button **Resolved following Bugs** * Some styling issues * When sending an sms fails, this is not logged to the frontend * When clicking on a video in the session history, the ongoing call is aborted. * A site-admin should not be capable of adding a new site, only a enterprise-admin should * A site admin should only see the call records from his site not from all sites (only enterprise admin should) Web app ------- **New features** * Enhance stability and session recovery with bad network conditions * If enabled, a GDPR form will pop-up when starting a support session * The user will need to accept the GDPR conditions. * If enabled, an NPS (Net Promotor Score) form when finishing a support session * The user will need to accept the GDPR conditions. * Theming is based on desktop theming * Offline photo support * Button to show an authentication QR code * Enable screensharing on devices which support this functionality * Added internationalization (i18n) **Resolved following Bugs** * Video and Picture thumbnail not visible in chat * Opening annotations in Desktop application should not open it automagically on the Web App Android app ---------------- **New features** * Button to show an authentication QR code on phones to be able to login on smart glasses **Improvements** * Add support for adjusting the camera zoom level * Add support for OTA (Over-the-air) update on smart glasses * Add support for scrolling/zooming in PDF on RealWear * Added custom RealWear voice commands to help menu * Updated video viewer * Improved security